THE HONG KONG POLYTECHNIC UNIVERSITYSPEED
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The unsung heroes

2018-06-25

The unsung heroes

 
The importance of administrative staffs for stellar health service excellence is increasingly recognized.
While doctors and nurses are highly involved in patients' wellbeing, many often forget that those who silently support them from behind are just as pivotal.
 
According to the Hospital Annual Report in 2015, staff that are in non-direct contact with patients are accounted for 40% of total staff of the Hospital Authority. Their efforts, which alleviate the burden of clinical staff on non-medical duties, and allow them to focus on providing better quality service for patients, are not to be overlooked.
 
Ensuring the seamless operation of hospitals is no easy task. Many aspects require tireless efforts and meticulous attention to detail as the tiniest mistakes can have major implications. For instance, hygiene is one of the most important aspects in hospitals for obvious reasons. Specifics down to what cleaning agents are to be used and how to clean all require close scrutiny.
 
Currently, the PolyU-affiliated School of Professional Education and Executive Development (PolyU SPEED) offers the only top-up bachelor's degree program in HK to train up professionals to work in this sector. A highlight of the 2-year full-time program is the abundance of practical experience to be accumulated. All students of the Bachelor of Arts (Honours) in Business (Healthcare Services Management) programme (HSM) are required to have a minimum of 300 hours work placement at public or private hospitals, or other healthcare services providers, giving them precious hands on experience before they graduate.
 
Wong Hiu Hung gained invaluable experience being a part of a project providing training for medical graduate students in her internship program.
 
 
Ng Wa Wai joined an internship program to work at Kwong Wah Hospital to assist in major health services management projects.
 
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